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The Cloud-Based Interaction Management System Seamlessly Connecting the Dots

Tokomni brings together all communication channels for smart management and an AI-powered, omnichannel customer experience

backed by over 20 years of experience

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one platform

Managing Interactions and Data Across Multiple Channels Creates Significant Challenges

Sensitive Data Leaks

Critical data is handled through unsecured channels, exposing companies to risks and severe reputational damage

Knowledge Loss

Representatives manage data using personal channels and take it with them as they move on, creating information gaps that impact performance

Inconsistent Service

Customers experience frustration due to uncoordinated channels and platforms that operate without a unified system

Need for Real-Time Data

Real-time sentiment detection and trend analysis tools are needed to improve the customer experience

Long Wait Times

Customers wait too long for a response, which affects their satisfaction and loyalty levels

Security Risks

Disconnected systems without clear, strict security standards increase the risk of data breaches and fraud

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Don’t Get Left Behind

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The  solution

Tokomni Puts Your Organization Back in Control

Omnichannel Communication Management

All communication channels—calls, chats, emails, and social media—are documented and managed in a unified system to enable real-time, informed decision-making
Real-time information for managers regarding team conduct and performance.

Live AI-Powered Sentiment Analysis

Advanced analytics help understand customer emotions during conversations for immediate service improvement
AI-based tone identification for monitoring and resolving complex conversations.

Generated Transcriptions and Call Summaries

Our innovative AI engine transcribes and summarizes calls automatically, delivering valuable business insights across the organization
Every interaction is managed, documented, and receives AI-powered follow-up recommendations.

Secure, Dedicated App

Allows field representatives to manage calls without switching to personal channels, keeping all data secure within the system
Every interaction is documented and managed within the omnichannel system.

Customized Dashboards for Every Department

Tailored management tools for every team, from Sales to Technical Support, providing real-time data and insights
Customized information for managers and teams, featuring live performance data through an intuitive, user-friendly interface.

Uncompromising Data Security

Advanced security mechanisms, compliant with ISO 27001 standards, and robust cloud-based security to prevent data leaks
Meeting the world’s strictest ISO 27001 information security standard.
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Full   control

Complete Control Over Every Interaction and Channel, Anytime.
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Integration

Synced With All Your Existing Business Tools
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Why Choose tokomni?

One Omnichannel System for All Your Needs

Scattered communication channels lead to subpar customer service. Tokomni unifies phone, chat, email, and mobile into one smart platform, ensuring consistency and quality in every interaction.
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AI That Understands Customers in Real-Time

Customers expect personalized, on-demand service. Tokomni uses real-time sentiment analysis, automated call transcriptions, and summaries to keep your team ahead.
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Robust Security and ISO Compliance

Sensitive data demands uncompromising security. Tokomni meets the highest standards with ISO 27001 certification, smart authorization, and multi-layered security to prevent fraud.
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Take Control with Real-Time Data

Scattered data makes decision-making far more difficult. Tokomni, a comprehensive SaaS interaction management platform, forms a seamless customer journey tailored to your needs, with real-time AI insights and advanced security.
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More Efficiency, Less Effort

Repetitive tasks lead to team burnout and wasted time. Tokomni optimizes processes with smart automation, boosting performance and customer satisfaction.
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Global Experience, Local Adaptation

With 30,000+ customers in 124 countries and over 20 years of experience, tokomni by Omnitelecom delivers innovative solutions tailored to your business needs.
Sounds great, let’s talk!
Take Back Control with tokomni

Fill out the form, and let’s meet

Or give us a call +972-33724394

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