Contact Center
Solutions

Improve efficiency, minimize call handling time and maximize performance with the most advanced end-to-end contact center solutions

Break the silos,
unite contact center technologies

The key to managing a successful contact center is precision. Ensuring every single call is as effective as it can be, requiring minimal handling time and near-zero mistakes. Any per-call waste can lead to extensive inefficiencies at the corporate level. In order to run such a tight operation, contact center management must put in place a wide range of technological solutions that often offer a limited scope of functionalities.

 

Omnitelecom’s contact center suite provides a flexible, tailored, end-to-end solution that covers the entire gamut of products and services required to optimize contact center operations. From SIP trunks, through DID and international numbers, auto-dialer, IVR and VMS, to a wide range of endpoint equipment.

Benefits across
the (switch) board

Improve contact center efficiency

Maximize infrastructure use

Manage contact center operations using a simple dashboard

Cut costs of phonelines, equipment and operations

Enjoy top-quality products and voice clarity

Get full access to real time reports and call data

Improve contact center efficiency

Maximize infrastructure use

Manage contact center operations using a simple dashboard

Cut costs of phonelines, equipment and operations

Enjoy top-quality products and voice clarity

Get full access to real time reports and call data

Quality systems for
quality calls

Quality systems for
quality calls

Developed in-house by technology and communications experts with a deep understanding for contact center challenges, the Omnitelecom range of high-quality products maximizes efficiency in every aspect. While the auto dialer saves manual dialing time and delivers the call only when the customer is on the line and ready to talk, the IVR ensures incoming calls will always reach the correct destination and transfers will be avoided, and the VMS service relieves staff of the time-consuming reminder calls. The voice authentication biometric system allows customers to simply speaking to access your service, and used internally, it can serve as a reliable, cost-effective alternative to traditional employee punch-in-system.

 

The contact center management platform provides enhanced management and control capabilities. These include cross-center management dashboard that provides real time data and statistics, as well as call supervision features such as grabbing or joining a call, or whispering into it. Omnitelecom’s call catalog product sorts all recorded calls, making them easily available according to any search parameter.

Besides providing tailored telephony systems, over the years Omnitelecom has developed a wide global infrastructure to support high quality international telephone services. Leveraging this infrastructure, OmniSIP trunking services offer the lowest rates for international calls, OmniDID enables allocating personal phone numbers to contact center employees, and Worldline routes any international number, from any country, to a contact center located anywhere in the world.

Finally, an extensive equipment catalog offers cost-effective systems, ranging from the simplest to the most advanced endpoint units.

Let's Talk

Want to find out more about our solutions? Interested in a price quote? Need customer support? Email us, call us or complete the form below, and we’ll get back to you as soon as possible.

+972 (0)3 575 7775

+972 (0)3 575 7774

+972 (0)3 575 7775

+972 (0)3 575 7774